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Refund and Cancellation Policy

Overview

Sending crypto currency in wrong address or wrong chain:

Sending cryptocurrency to the wrong address or on the wrong chain can be problematic, and the outcome depends on a few factors:

  1. Wrong Address on the Same Chain:

    • If you send cryptocurrency to an incorrect address on the same blockchain, it usually means the funds are lost. For example, if you send Bitcoin to a Bitcoin address that doesn’t belong to anyone, or if it’s an address that doesn’t match the address format of the destination, those funds are generally irretrievable.

  2. Wrong Chain:

    • If you send tokens or coins on the wrong blockchain, like sending Ethereum (ETH) to a Bitcoin address or ERC-20 tokens to a non-Ethereum address, the funds are usually lost. This happens because the two chains have different protocols and do not recognize each other’s transactions or addresses.

  3. Wrong Chain with Compatible Tokens:

    • If you send tokens to a wrong chain but the token standard is compatible (e.g., ERC-20 tokens on Ethereum vs. BEP-20 tokens on Binance Smart Chain), it might be possible to recover them with technical expertise. This often requires interacting with the contract on the wrong chain or using a bridge or recovery service, but it’s complex and not guaranteed.

  4. Recovery Options:

    • Funds sent to wrong addresses or chains are not recoverable. Winvest will not cover any losses under those circumstances.

In general, it’s crucial to double-check addresses and chain compatibility before making any transactions to avoid these issues.

Refunds

You can withdraw your balance anytime with a 3 business days processing time. Or you can file a refund, once  your refund request is received and inspected, we will send you an email for notification, your refund(with no interest)will be processed, a transaction fee will be charged. 

Any refund requests duo to wrong wallet addresses or chains will be rejected.

 

Need help?

Contact us at ChatWithUs@winvest.click for more questions.

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